Product Returns & Order Discrepancy Policy

Here at Pro Trainer Series, we continually strive to make your shopping experience a positive one.

INTERNATIONAL ORDERS

Please note, International orders are non-refundable and not returnable. Due to customs fees and other restrictions, our return policy does not apply to orders shipped outside of Canada.

ORDERS IN CANADA

We maintain a 14-day return/exchange policy on all unopened, sealed or unused products purchased on location, returned in new. Purchases made online may be returned for a full refund (less shipping and handling) within 7 days of receiving the item(s). All products for return must be in new condition, sealed in its original packaging and in saleable condition. Shipping costs associated with the return are the customer’s responsibility.

If you would like to return a product, an order, or have an order discrepancy please ship it to our Pro Trainer Series Customer Service Centre. Shipping and handling charges are non-refundable, however we will gladly refund your original shipping cost to you if you are returning an item because of an error on our part, or we have determined that the product is defective, or it is due to an order discrepancy (wrong product, wrong flavor, etc). If you are shipping a product back to our company due to our error and require a new product sent back to you, we will also pay for these additional shipping charges. Please contact our Pro Trainer Series Customer Service Centre by email at fit@protrainerlive.com to approve sending back your return.

Once your return is received and inspected by Customer Service, your refund will be processed. Refunds will be issued in the same method of payment as the original payment (e.g., credit card purchases will be credited to the original credit card account). Any cash refunds will be refunded with a cheque being issued and mailed from our corporate location. Credit will be automatically applied to your credit card or original method of payment within 5 business days. Please note that, depending on your credit card company, it may take an additional 10 business days after your credit is applied for it to post to your account. The refund will include the cost of the product and applicable sales tax, but not the shipping and handling costs.

Customer Service via email: fit@protrainerlive.com.